Last Updated: 29th October 2025
1. Introduction
Homerun (“the App”, “we”, “us”, “our”) is operated by Sharehouse Pro Pty Ltd (ABN 22689570750), an Australian company headquartered in New South Wales.
Our mission is to make renting and sharehouse living simpler, smarter and fairer. To do this responsibly, we’re committed to protecting your privacy and ensuring that your personal information is handled securely and transparently.
This Privacy Policy explains how we collect, use, store, disclose and protect your information when you use Homerun or interact with any of our related websites, products or services (together, the “Services”).
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We collect personal information directly from you, automatically through your use of Homerun, and from trusted third parties where you’ve given permission.
2.1 Information you provide
When you sign up for or use Homerun, you may provide:
- Identity details – name, date of birth, gender (optional), profile photo.
- Contact details – email, phone number, address.
- Rental information – lease documents, property address, rent amount, payment frequency, housemate details.
- Verification documents – driver licence, passport, payslip or reference (for tenancy or identity checks).
- Financial information – bank details for payments, rent split data, and transaction history.
- Communications – chat messages, shared files, group notes and comments within the App.
- Preferences and feedback – settings, survey responses, or feature requests.
- Support requests – information you send via chat, email or phone.
2.2 Information we collect automatically
When you use Homerun:
- Device data – model, operating system, device ID, browser type.
- Usage data – screens visited, actions taken, timestamps.
- Location data – approximate geolocation (if enabled).
- Cookies and analytics – we use analytics and performance tracking tools to understand how our app is used, measure performance, and improve user experience.
2.3 Information from third parties
We may receive data from:
- Identity verification providers (e.g. Stripe Identity, OCR tools).
- Utilities partners (e.g. CIMET for electricity and internet switching).
- Payment processors and financial institutions.
- Property agents or management platforms if you connect your lease data.
- Marketing and analytics tools for product improvement.
3. Sensitive Information
We collect sensitive information only where necessary and with your consent, such as:
- Identification documents (driver licence, passport).
- Financial account details for rent or bond payments.
- Emergency contact information.
- Optional health or accessibility details you choose to share for household purposes.
Sensitive information is encrypted and accessible only to authorised staff.
4. How We Use Your Information
We use your information to:
- Provide and personalise Homerun – manage your profile, household, rent and bills.
- Verify identity and tenancy in accordance with relevant laws and property requirements.
- Process payments for rent, bonds and shared expenses.
- Enable communication between housemates, landlords and service providers.
- Offer smart recommendations (e.g. cheaper utilities, insurance or moving services).
- Improve our Services via analytics and feedback.
- Comply with legal requirements, resolve disputes, and prevent fraud.
- Send notifications and updates relevant to your use of Homerun (you can opt out anytime).
We do not sell personal information.
5. Disclosure of Information
We share your data only when necessary to operate the App and with trusted third parties, including:
- Service providers (hosting, payments, analytics, support).
- Utilities and comparison partners (like CIMET, when you choose to compare plans).
- Property managers or landlords – if you connect them within Homerun.
- Other housemates – basic shared details (name, avatar, shared expenses).
- Professional advisers and regulators where legally required.
Each partner is bound by confidentiality and privacy obligations consistent with Australian law.
6. Data Handling for CIMET and Utility Partners
When you use Homerun’s Utilities Switching feature:
- We securely share your name, address and contact details with CIMET Sales Pty Ltd (ABN 72 620 395 726) to generate energy or internet quotes.
- CIMET handles your data under its own CDR Policy and the Consumer Data Right (CDR) rules.
- Your data is used only to facilitate your chosen service and not for unrelated marketing.
- You can withdraw your consent for data sharing at any time via Homerun’s settings.
Similar controls apply to any other third-party service you connect through Homerun (e.g. insurance, moving or finance partners).
7. Storage and Security
Your data is stored on secure servers in Australia (or countries with equivalent protections).
We use:
- Encryption in transit and at rest.
- Role-based access controls and multi-factor authentication.
- Regular security audits and monitoring.
- Secure data deletion once no longer needed.
If a data breach occurs that may cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.
8. Retention and Deletion
We retain personal information only as long as necessary to deliver the Services or as required by law.
When no longer needed, we securely delete or de-identify it.
You may request account deletion at any time via:
• In the app: Homerun App → Settings → Privacy → Delete Account
• By email: support@sharehousepro.com
9. Your Rights
You have the right to:
- Access personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent for specific uses (e.g. marketing or data sharing).
- Request erasure of your data (subject to legal requirements).
- Complain to the OAIC if you believe we’ve breached your privacy rights.
To exercise any rights, contact us using the details below. We aim to respond within 30 days.
10. Cookies and Tracking
Homerun and our web platform use cookies and similar technologies to:
- Keep you logged in.
- Remember preferences.
- Measure performance and improve the App.
You can adjust cookie settings in your browser or within the App.
11. Children and Young People
Homerun is designed for adults (18+).
We do not knowingly collect information from children.
If we become aware that we have collected data from a minor without consent, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our Services or legal requirements.
Any material changes will be notified via email or in-app notification.
Please review this page periodically for the latest version.
13. Contact Us
For privacy questions, requests or complaints, contact:
Sharehouse Pro Pty Ltd
Trading as Homerun
Email: [privacy@homerunapp.com.au]
Address: Level 1/477 Pitt St, Haymarket NSW 2000
If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992 | GPO Box 5218 Sydney NSW 2001