Data deletion

Delete your Homerun account and data

You can ask us to delete your Homerun account and the personal information attached to it at any time. It is free, you do not have to give a reason, and there are two ways to do it.

Last updated 3 August 2026

How to request deletion

In the app

Fastest

Deleting from the app closes the account straight away — there is nothing to wait for.

  1. 1Open the Homerun app
  2. 2Go to your Profile
  3. 3Open the Privacy section
  4. 4Tap Delete Account
  5. 5Tap Confirm to finish

By email

No longer have the app installed, or never had an account? Email us instead.

Send your request to support@sharehousepro.com from the email address on your account — or name that address in the message — so we can match it to the right account.

We aim to respond within 30 days.

Email your request

Deleting the app is not the same thing. Removing Homerun from your phone leaves your account and its data in place. Use one of the two methods above.

What happens after you ask

Deletion runs in stages, because live data and backups are stored separately and come off different clocks.

  • Within 30 days

    Account and profile data

    Deleted or de-identified. This covers the personal information you gave us and the information we collected as you used the app.

  • Within 90 days

    Backup and log data

    Securely deleted, unless retention is required by law. Backups roll off on their own schedule, which is why this window is longer than the one above.

  • Longer, in limited cases

    Records we are required to keep

    We may retain limited information where we need it to meet legal, accounting or regulatory obligations, or to resolve a dispute and enforce our agreements.

If you only joined the waitlist

Joining the waitlist does not create an account, so there is nothing to delete in the app. All we hold is your email address and which page and campaign you signed up from.

Use the unsubscribe link in any email we send you, or email support@sharehousepro.com and ask us to remove you. Either way, we keep your address only until you unsubscribe, ask us to delete it, or the private beta closes — whichever comes first.

Your other privacy rights

Deletion is one of several rights you have under the Privacy Act 1988 (Cth). You can also ask for a copy of the personal information we hold about you, ask us to correct it, or withdraw consent for a specific use such as marketing. Our Privacy Policy sets out how we handle your information and what we keep.

Questions or a complaint? Email support@sharehousepro.com. If you are not satisfied with how we have handled it, you can complain to the Office of the Australian Information Commissioner.