Privacy Policy

1. Introduction

Homerun (“the App”, “we”, “us”, “our”) is operated by Sharehouse Pro Pty Ltd (ABN 22689570750), an Australian company headquartered in New South Wales.

Our mission is to make renting and sharehouse living simpler, smarter and fairer. To do this responsibly, we’re committed to protecting your privacy and ensuring that your personal information is handled securely and transparently.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you use Homerun or interact with any of our related websites, products or services (together, the “Services”).

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect personal information directly from you, automatically through your use of Homerun, and from trusted third parties where you’ve given permission.

2.1 Information you provide

When you sign up for or use Homerun, you may provide:

  • Identity details – name, date of birth, gender (optional), profile photo.
  • Contact details – email, phone number, address.
  • Rental information – lease documents, property address, rent amount, payment frequency, housemate details.
  • Verification documents – driver licence, passport, payslip or reference (for tenancy or identity checks).
  • Financial information – bank details for payments, rent split data, and transaction history.
  • Communications – chat messages, shared files, group notes and comments within the App.
  • Preferences and feedback – settings, survey responses, or feature requests.
  • Support requests – information you send via chat, email or phone.

2.2 Information we collect automatically

When you use Homerun:

  • Device data – model, operating system, device ID, browser type.
  • Usage data – screens visited, actions taken, timestamps.
  • Location data – approximate geolocation (if enabled).
  • Cookies and analytics – we use analytics and performance tracking tools to understand how our app is used, measure performance, and improve user experience.

2.3 Information from third parties

We may receive information from third parties where you choose to connect external services to Homerun. These may include:

  • Identity verification and fraud-prevention providers.
  • Utility comparison or switching partners that you choose to interact with through the App.
  • Payment processors and financial institutions involved in transactions you initiate through the App.
  • Property managers, agents or tenancy platforms where you choose to import or connect lease or property-related data.
  • Marketing, analytics and attribution tools used to improve App performance, product features and user experience.

2.4 Waitlist and early-access sign-ups

Homerun is currently in private beta. If you join the waitlist on our website, we collect:

  • Your email address, so that we can contact you when a place becomes available.
  • How you reached us – which page and form you signed up from, and any campaign or referral information contained in the link you followed.

You do not need an account to join the waitlist, and joining does not create one. We use your address only to contact you about the private beta — see section 7 for what we send, and section 9 for how long we keep it.

3. Sensitive Information

We collect sensitive information only where necessary and with your consent, such as:

  • Identification documents (driver licence, passport).
  • Financial account details for rent or bond payments.
  • Emergency contact information.
  • Optional health or accessibility details you choose to share for household purposes.

Sensitive information is encrypted and accessible only to authorised staff.

4. How We Use Your Information

We use your information to operate, maintain and improve Homerun. This includes:

  • Providing and personalising the App – managing your profile, household details, rent information, shared expenses and connected services.
  • Verifying your identity or tenancy, but only where required to support features you choose to use (such as document uploads or property connections).
  • Facilitating household organisation by enabling communication between housemates, landlords, property managers and connected service providers.
  • Providing optional service recommendations, such as utilities or moving services, only where you have given explicit consent to receive them.
  • Improving and developing the App through analytics, diagnostics and user feedback.
  • Ensuring security and complying with legal or regulatory obligations, including fraud prevention and dispute resolution.
  • Sending essential, service-related notifications, such as updates about your household, bills, tasks or connected features. These notifications are transactional and related to your use of Homerun.

We do not sell or rent your personal information.

5. Disclosure of Information

We disclose personal information only where necessary to operate Homerun, comply with law, or where you have provided consent. This may include sharing information with:

  • Service providers who support our operations (hosting, analytics, payments, customer support).
  • Email and communications platforms that send account, service and waitlist messages on our behalf. Some of these are located overseas — see section 8.2.
  • Utility comparison or switching partners, but only when you request a quote or service.
  • Other housemates, limited to basic information needed for shared features (e.g., name, profile image, shared expenses).
  • Professional advisers, government agencies or regulators, where required by law.

All third-party partners are subject to confidentiality and privacy obligations consistent with Australian law.

6. Data handling for utility comparison and switching partners

If you choose to use Homerun’s utility comparison or switching features (such as obtaining an energy or internet quote), we may share limited personal information with the relevant comparison partner for the purpose of generating quotes or facilitating your chosen service. This typically includes your name, address, and contact details.

Each comparison or switching partner handles your data under its own privacy policy and applicable regulatory obligations (including, where relevant, the Consumer Data Right (CDR) framework).

Your information is shared only for the purpose you request, such as obtaining a quote or completing a switch. It is not shared for unrelated marketing without your explicit consent.

You may withdraw your consent for us to share your information with a utility or comparison partner at any time by contacting us using the details provided in this Privacy Policy. Once we receive your request, we will stop sharing your information and notify the relevant partner where appropriate.

7. Marketing Communications

We may send you marketing communications about Homerun or partnered services only where you have provided your consent or where the communication is permitted under applicable law.

  • Push notifications used within the App are limited to service-related or transactional updates about your household, account or connected features. Emails are primarily used for verification, account support and essential service messages. Marketing emails may be sent from time to time, but only with your consent, and you can opt out at any time by using the unsubscribe link or contacting us.
  • We do not currently use SMS for marketing.

If you join our waitlist, we use your email address to tell you when a place becomes available and to send you occasional updates about the private beta. We do not send a confirmation email when you sign up. Every email we send you carries an unsubscribe link, and unsubscribing removes you from the waitlist entirely.

We do not share your personal information with third parties for their own independent marketing purposes.

If you opt in to receive marketing about third-party services (such as utilities or moving partners), we will only use your information for the specific purpose you agreed to. You may withdraw this consent at any time.

8. Storage and Security

8.1 How we protect your information

We use:

  • Encryption in transit and at rest.
  • Role-based access controls and multi-factor authentication.
  • Regular security audits and monitoring.
  • Secure data deletion once no longer needed.

If a data breach occurs that may cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

8.2 Where your information is stored, including overseas

Your data is stored on secure servers in Australia, except where a service provider listed below stores or processes it overseas.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that they handle it in a way consistent with the Australian Privacy Principles, as required by APP 8. This includes putting a data processing agreement in place with each provider.

The overseas recipients we currently use are:

  • Customer.io (Peaberry Software Inc., trading as Customer.io, Beaverton, Oregon, United States) – stores the email address and related contact details we use to send waitlist, account and service emails.
  • Google (Google LLC, Mountain View, California, United States) – processes the website analytics described in section 11. This is usage data only: the pages you viewed, the device and browser you used, how you reached us, and whether you joined the waitlist. We never send your email address or any other detail that identifies you to Google.

By joining our waitlist or creating an account, you acknowledge that your information will be stored and processed in the countries listed above. Privacy laws in those countries may differ from Australian law, and you may not be able to seek redress under the Privacy Act for an act or practice of an overseas recipient.

We will update this section if we add or change an overseas provider.

9. Retention and Deletion

We retain personal information for as long as your account remains active or as needed to provide the Services.

Waitlist sign-ups. We keep your email address until you unsubscribe, ask us to delete it, or the private beta closes — whichever comes first.

When an account is deleted:

  • Account and profile data are deleted or de-identified within 30 days
  • Backup and log data are securely deleted within 90 days, unless retention is required by law

We may retain limited information for longer periods where required to comply with legal, accounting, or regulatory obligations, or to resolve disputes and enforce our agreements.

You may request account deletion at any time via:

• In the app: Homerun App → Profile → Privacy section → Delete Account → Confirm

• By email: support@sharehousepro.com

10. Your Rights

You have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Withdraw consent for specific uses (e.g. marketing or data sharing).
  • Request erasure of your data (subject to legal requirements).
  • Complain to the OAIC if you believe we’ve breached your privacy rights.

To exercise any rights, contact us using the details below. We aim to respond within 30 days.

11. Cookies and Tracking

Homerun and our web platform use cookies and similar technologies to:

  • Keep you logged in.
  • Remember preferences.
  • Measure performance and improve the App.

11.1 Website analytics

Our website uses Google Analytics, loaded through Google Tag Manager, to understand how the site is used and how well it works. It records the pages you viewed, your approximate location, your device and browser, how you reached us (including any campaign link you followed), and a small set of specific actions: viewing a waitlist form, starting to fill it in, submitting it, joining the waitlist successfully, and starting an energy comparison.

Two limits on this are worth stating plainly:

  • We never send your email address to Google, or any other information that identifies you personally. The waitlist form posts your address to our own servers only. What analytics records is that a signup happened and which page it came from — not who signed up.
  • The analytics scripts do not load straight away. They wait until the page has finished loading and the browser is idle, or until you interact with the page, so that measurement never slows down the page you came to read.

Because our audience is in Australia, where the Privacy Act does not require prior consent for analytics cookies, analytics runs by default for Australian visitors and we do not show a cookie banner.

For visitors in the European Economic Area, the United Kingdom and Switzerland, we use Google Consent Mode with analytics and advertising storage denied by default. In those regions no analytics or advertising cookies are set, and Google receives only aggregated, cookieless signals until consent is given.

Strictly-necessary technologies — including our bot-protection provider, Cloudflare Turnstile, which protects the waitlist form from automated abuse — are always active and cannot be switched off.

11.3 Your choices

You can adjust cookie settings in your browser or within the App. Most browsers let you block or delete cookies, and browser-level “do not track” and tracking-prevention features apply to the analytics described above. You can also install Google’s Analytics opt-out browser add-on.

12. Children and Young People

Homerun is designed for adults (18+).

We do not knowingly collect information from children.

If we become aware that we have collected data from a minor without consent, we will delete it immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our Services or legal requirements.

Any material changes will be notified via email or in-app notification.

Please review this page periodically for the latest version.

14. Contact Us

For privacy questions, requests or complaints, contact:

Sharehouse Pro Pty Ltd

Trading as Homerun HQ

Email: support@sharehousepro.com

Address: Level 1/477 Pitt St, Haymarket NSW 2000

If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au | 1300 363 992 | GPO Box 5218 Sydney NSW 2001